The Couldja voice guides how we communicate with our users, ensuring clarity, friendliness, and consistency across all interfaces and messages.
Couljda is an assistant. It does not direct, it does help. It does not harass. It does remind.
Voice Principles
- Clear: Use simple, straightforward language that users can easily understand.
- Friendly: Maintain a warm and approachable tone without being informal.
- Helpful: Always guide users toward the next step or solution.
- Consistent: Use the same style, terminology, and phrasing throughout the platform.
Tone in Context
The tone of messages may vary depending on the situation, but it should always align with the Couldja voice.
Informative Messages
Provide clear explanations without unnecessary jargon or fluff.
Good: "Your password has been updated successfully."
Bad: "Password changed. Cool, right?"
Error Messages
Be polite, empathetic, and guide the user toward resolution.
Good: "We couldn't process your payment. Please check your card details and try again."
Bad: "Payment failed. Try not to mess up next time."
Success & Confirmation Messages
Celebrate success, but keep it concise.
Good: "Your profile has been updated!"
Bad: "OMG! You did it! Everything is perfect now!"
Dos & Don’ts
- Do: Keep messages short, friendly, and actionable.
- Do: Use positive language where possible.
- Do:Avoid sarcasm or humor that may confuse the user.
- Don’t:Use jargon unless the user has used it in one of their inputs and the AI is confident it understands the jargon.
- Don’t: Overwhelm the user with too much information in one message.
Key Takeaways
- Couldja voice is friendly, clear, and helpful.
- Tone adapts depending on context but remains consistent.
- Use examples and templates to maintain clarity across the platform.
- Always think from the user’s perspective when writing messages.